GoldenTrust Insurance – Portofino Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
- Personal Identification: Name, email address, phone number, mailing address, date of birth.
- Insurance Information: Property details, vehicle info, prior insurance history, coverage preferences.
- Communication Data: Records of phone calls, emails, and text messages.
- Technical Data: IP address, browser type, pages visited, and other usage data via cookies.
2. How We Use Your Information
- Provide and improve our insurance services
- Process quote requests and policy applications
- Communicate with you about your insurance needs
- Send policy updates, renewal reminders, and account notifications
- Comply with applicable laws and regulations
- Prevent fraud and protect our clients
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
We may share your information only in these limited circumstances:
- Insurance Carriers: Citizens, Florida Peninsula, Security First, Progressive, Wright Flood, and others — solely to obtain quotes and bind coverage on your behalf.
- Service Providers: Vendors who help us operate our website and business, subject to strict confidentiality agreements and prohibited from using your data for their own marketing.
- Legal Requirements: When required by law, court order, or legal process.
- Business Transfers: In connection with a merger, sale, or acquisition of our agency.
📱 SMS / Text Message Communications
By providing your phone number and checking the SMS opt-in box, you expressly consent to receive text messages (SMS/MMS) from GoldenTrust Insurance – Portofino Agency at the number provided, including messages sent through an automated system.
Types of messages we send:
- Insurance quotes and coverage options
- Policy status updates and renewal reminders
- Payment reminders and confirmations
- Appointment reminders and follow-ups
- Important changes to your policy
Message frequency: Up to 4 messages per month. Message & data rates may apply.
To opt out: Reply STOP to any message. You will receive a confirmation and no further messages. Reply START to re-subscribe. Reply HELP for assistance or call (305) 703-0020.
Consent is not required as a condition of purchasing any insurance product or service.
Data sharing: Mobile Opt-In, SMS Consent, and phone numbers collected for SMS purposes will not be shared with any third party or affiliates for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
5. Cookies
Our website may use cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
6. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications at any time
- Opt out of text messages by replying STOP
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly.
9. Contact Us
GoldenTrust Insurance – Portofino Agency
600 NE 22nd TER Suite 313R, Homestead, FL 33033
Phone: (305) 703-0020
Email: info@portofino.goldentrust.com